Terms and conditions

BY USING THIS WEBSITE AND/OR PURCHASING ANY PRODUCT(S) FROM POLKA DOT PAPER, YOU ACCEPT THAT YOU ARE ENTERING INTO A CONTRACT WITH US UNDER THE FOLLOWING TERMS AND CONDITIONS.

WE RESERVE THE RIGHT TO AMEND THESE TERMS AND CONDITIONS AT ANY TIME.

COPYRIGHT

All designs and illustrations are the copyright and property of Polka Dot Paper. Neither you, nor a third party may copy any part of the design or reproduce it in any way without permission from Polka Dot Paper. We reserve the right to reproduce, photograph and/or publish, on any website and/or social media platform, any part of the design(s) created for you.

QUOTES AND DEPOSITS

Quotes are valid for 7 days only.

Any deposit payment requested by us must be paid before any design work begins. All deposits are non-refundable. The outstanding balance must be paid in full before printing takes place.

PROOFS AND REVISIONS

For semi-custom design collections, 2 rounds of revisions are included with your order (in addition to your first drafts). Thereafter, additional revisions will incur additional charges at a rate of $80 AUD per hour, charged in one hour increments.

Please choose your semi-custom design carefully, as change of mind on design collection after we have commenced design work will incur a redesign fee starting at $80 AUD.  

For bespoke designs, 3 free rounds of revisions are included with your order. Thereafter, revisions will be charged at an hourly rate of $80 AUD.

You are responsible for proof reading all text and copy in the digital proof(s) supplied to you. By approving your final proof(s) for print, you accept full responsibility for the information, spelling, grammar and layout as shown in the final proof(s). If mistakes are found after you approve the final proof(s) and your items need to be reprinted, you will be charged for the reprinting. To prevent these errors from happening, please review your proof(s) carefully before approving them for print.

CANCELLATIONS/REFUNDS

We do not offer refunds due to change of mind or change of personal circumstances. Please choose carefully upon ordering. If we have not yet commenced design work on your order, you may change your items to something else in our product range to make up the value you have already paid. 

DAMAGED, FAULTY OR MISSING ITEMS

We do not offer any refunds on personalised/customised orders due to the personal nature of the goods. This applies to all items which are tailored to you specifically, including but not limited to, wedding invitations, save the dates, table plans, menus, place cards and table numbers.

If, upon receiving your product(s), they are damaged or the printing is deemed faulty, you may request a reprint within 5 days of receiving the product(s). A reprint request must be made in writing or via email. We will not reprint your product(s) if the content is wrong due to a mistake made when ordering – this does not constitute faulty printing.

Reprints will only be offered free of charge if we deem that the stationery is faulty or does not meet the specifications of your order. If you request a reprint, we may request that you return all or some of the product(s) to us first (at your own cost).  We may also request photographic evidence of alleged fault or damage. Reprints will not be ordered unless and until we receive the returned product(s) and photographic evidence as requested by us.  We also retain copies of all printed goods to enable us to assess any possible printing fault or damage.

We do not offer any refunds on damaged, faulty on missing items. Rather, we will reprint your product(s) in accordance with these terms and conditions.

DELIVERY

Estimated delivery times can be viewed here. 

Full orders are sent using a tracked service (tracking details will be provided to the customer). Sample pack orders are sent without tracking.

Polka Dot Paper cannot be held responsible for any loss, damage or delay in transit once the order has been dispatched. We will take the utmost care to ensure safe and appropriate packaging and delivery methods are used.

International shipments may be subject to duties and taxes which are determined by the country to which we are delivering. These fees are the sole responsibility of the customer, and will not be represented in your shopping cart upon placing your order. 

PRINTING VARIATIONS

Printed colours may slightly differ to those seen on screen. If you are unsure about a colour, printed proofs are available on request, at additional cost. Printed samples and printed proofs may not exactly match the finished product due to variations in the print production process. Printing can result in small variations. Minor differences in texture, colour, size and positioning can sometimes occur and are not classed as a fault.

TESTIMONIALS AND GALLERY IMAGES

All the testimonials on this website are written by clients of Polka Dot Paper.  By placing an order with Polka Dot Paper, you agree to images of your stationery and any feedback sent via email being published on our website or on any social media platform.

If you would prefer not to have your stationery image or testimonial published, you can notify us in writing via email at any point and we will remove any images or text as soon as reasonably possible.

COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through this website is governed by our Privacy Policy, which you can view here.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the service provided to you that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the service provided to you or on any related website, including without limitation, pricing information, except as required by law.

MOBILE TERMS OF SERVICE

The Polka Dot Paper mobile message service (the “Service”) is operated by Polka Dot Paper (“Polka Dot Paper”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Polka Dot Paper’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Polka Dot Paper through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Polka Dot Paper. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to PolkaDot or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Polka Dot Paper mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to PolkaDot or email [email protected]. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

GOVERNING LAW

These Terms & Conditions, and any separate agreements, whereby we provide you goods or services, shall be governed by and construed in accordance with the laws of Victoria, Australia.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms & Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or service(s) following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]